Terms and Conditions Page - TrainDrive Driver Tuition

Terms & Conditions

Practical training

Candidates must be in possession of an appropriate provisional licence in order to be able to undertake LGV training. Providing incorrect information relating to licence details may result in candidates not being able to attend a course and/or carry out a test. Charges will still apply in these circumstances.

Insurance

TrainDrive’s insurance provides cover whilst candidates are driving our vehicles providing they hold an appropriate driving licence and are accompanied either by an instructor or test examiner.

Activities involved in LGV training can be hazardous and candidates are urged to exercise extreme care at all times. We cannot accept any liability or responsibility for injury however caused. TrainDrive cannot accept responsibility for candidate’s possessions or effects whilst on our property or in our vehicles.

Deposits and cancellations

A deposit may be required at the time of booking. We are unable to refund deposits unless a candidate’s licence is withdrawn due to medical reasons.

Notice of cancellation of a course must be given no less than 7 days prior to the commencement date. If notice of cancellation is given with less than 7 days before the start date, TrainDrive reserves the right to charge the full outstanding balance. TrainDrive will however, try to reallocate the course to another client and if successful, reduce the cancellation fee. Payment of outstanding balance must be made 7 clear working days prior to the commencement of training.

If the course has been cancelled due to unforeseen illness or incapacity, TrainDrive reserves the right to hold any relevant monies paid and upon receipt of supporting medical documentation, rebook the course at the earliest opportunity.

Disruption to courses

TrainDrive makes every effort to ensure that courses go ahead as arranged. We cannot however, be responsible for disruptions caused by bad weather, staff illness or other absence, unforeseen mechanical breakdown or postponement of tests by the DVSA. In the event of such disruption, TrainDrive will make every effort to ensure candidates receive the correct amount of training prior to the test.

TrainDrive reserves the right to curtail a course should the candidate prove to be unwilling to carry out instructions given, is felt to be a danger to themselves or other road users, pedestrians etc or to TrainDrive’s staff. Likewise, any inappropriate behaviour by the candidate shall result in the cessation of training. No refund shall be given in these circumstances.

Department of transport tests

TrainDrive reserves the right to withhold the use of the Company’s vehicles and staff for the test if for any reason it is felt that the candidate has not reached the required standard to drive safely without instruction. Please note that the DVSA require 10 working days’ notice of cancellation in order to secure a refund.

CPC periodic training and HGV training

Cancellation of a booking by a customer, 7 days or more prior to the commencement of the course date, will incur an administration charge of 25% of the total course fee excluding VAT.

Cancellation within 7 days by a customer prior to the course commencement date will result in the whole course fee being forfeited.

We will only defer courses in genuine cases of emergency.

Substitution of course delegates, subject to meeting UK/NI driving licence criteria and production of such licence, will be accepted upon reasonable notice being given, and the original booking and fee will be deemed to be accepted.

Delegates must hold a valid UK or NI driving licence for the upload to be successful on the DVLA database. The licence must be brought to the training session. It is the delegates responsibility to ensure they have the correct licence applicable for CPC training. TrainDrive cannot be held responsible for training attended where not required.

A 30% deposit is required at the time of booking. Payment of all course fees must be made in full 7 days prior to the commencement of the course unless other arrangements have been mutually agreed with TrainDrive.

TrainDrive reserves the right through non-payment by the customer 7 days prior to the course, to cancel the booking and offer the availability elsewhere.

Any variation to the booking course date, time of attendance, etc, made by TrainDrive will be notified to the customer.  TrainDrive will make every effort to ensure that the original instructions are complied with. In the event of course/delegate cancellation by TrainDrive, every effort will be made to arrange for the delegate to attend the next available course. All incidents and actions, including any refunds, are dealt with promptly and fairly.

Every effort is made to ensure that both the instructions and handouts/course notes are true and correct at the time of printing but TrainDrive does not accept responsibility for any errors or omissions.

All delegates attending the training premises (including their vehicle) are required to adhere to any notices or instructions given to them by TrainDrive representatives. TrainDrive does not accept responsibility for personal belongings or vehicles left on the premises.

It is important that adequate provision is made to ensure that drivers attending courses are able to comply with the rest requirements laid down in Drivers Hours Regulations.

All delegates must comply with TrainDrive’s Health and Safety Policy and their legal obligations under the Health & Safety at Work Act 1974 and other relevant provisions.

Cancellations

Cancellation of a booking by the customer 7 days or more prior to the commencement of the course date will incur an administration charge of 30% of the total course fee excluding VAT.

Cancellation within 7 days by a customer prior to the course commencement date will result in the whole course being forfeited.

We will only defer courses in genuine cases of emergency.

Substitution of course delegates, subject to meeting driving licence criteria and production of such licence, will be accepted upon reasonable notice being given, and the original booking and fee will be deemed to be accepted.

A 30% deposit is required at the time of booking. Payment of all course fees must be made in full 7 days prior to the commencement of the course unless other arrangements have been mutually agreed with TrainDrive.

TrainDrive reserves the right through non-payment by the customer 7 days prior to the course to cancel the booking and offer the position elsewhere.